Unite Students Reviews 2025

2.71,320 Trustpilot reviewsMixed Reviews

Unite Students is the UK's largest student accommodation provider with over 70,000 beds. They have a 2.7★ rating on Trustpilot from 1,320 reviews. The reviews are polarizing - some students have great experiences, others report serious issues with maintenance, deposits, and customer service.

2.7★

Trustpilot Rating

1,320

Total Reviews

108

UK Properties

Our Verdict: Proceed with Caution

Unite Students has mixed reviews. Some students have great experiences, while others report significant issues. Research specific properties carefully before booking.

Pros

✓Largest provider with properties in most university cities
✓Modern purpose-built accommodation
✓All-inclusive bills in most properties
✓On-site staff and security

Cons

✗Poor Trustpilot rating (2.7★)
✗Frequent complaints about deposit returns
✗Maintenance response times criticized
✗Some reports of safety concerns
✗Customer service described as unhelpful

What Students Actually Say

"Appalling Conditions at Elvet Studios, Durham"

"Only 2 washing machines & dryers for 100+ students, & both dryers were out of order for an entire month. The staff were entirely uninformed & clearly didn't care. I would never live with Unite again."

— Trustpilot Review

"Give me my deposit fees back"

"They don't care about the student at all. Give me back my 1000 pounds and cancel the fake agreement. I have complained many times but you people don't understand."

— Trustpilot Review

"Threatened at knife-point - Unite did nothing"

"I was threatened at knife-point by a flatmate. I reported it immediately. Unite's response was pathetic - they let the same person stay in the building and treated it like an admin issue."

— Trustpilot Review

Reviews sourced from Trustpilot. See all 1,320 reviews at Trustpilot