Student Roost Reviews 2025

2.4665 Trustpilot reviewsAvoid

Student Roost has a 2.4★ rating from 665 Trustpilot reviews - one of the lower scores among major providers. While some staff members receive praise, there are consistent complaints about property conditions, aggressive debt collection, and poor handling of vulnerable students.

2.4★

Trustpilot Rating

665

Total Reviews

UK Properties

Our Verdict: Avoid

Based on Trustpilot reviews, we recommend avoiding Student Roost if you have other options. The low rating and consistent complaints about low trustpilot rating (2.4★) are concerning.

Pros

✓24/7 concierge at some properties
✓Some genuinely caring staff members
✓Modern buildings in good locations

Cons

✗Low Trustpilot rating (2.4★)
✗Aggressive debt collection practices
✗Poor handling of mental health situations
✗Property maintenance issues
✗Hygiene problems reported

What Students Actually Say

"5 Stars for Natalie!"

"Natalie is always there for me, she chats with me when I need a break from studies, and curates all our holiday events. She goes the extra mile."

— Trustpilot Review

"Do not stay here"

"The mattress had springs sticking through, pillows were flat, hob didn't work, kettle socket faulty, tap leaked. I reported it and gave them the whole day to fix it - still not done."

— Trustpilot Review

"Uncaring towards vulnerable students"

"My daughter had a serious mental health breakdown. Instead of showing compassion, Student Roost continued to chase rent relentlessly with cold, aggressive communication."

— Trustpilot Review

Reviews sourced from Trustpilot. See all 665 reviews at Trustpilot